Terms & Conditions

This website is owned and operated by Ultrasp Ltd. Company Registration: 11546463.

Before placing an order with Ultrasp Ltd you must make sure to read and agree to these terms and conditions. If you are unhappy with any aspect of these, then you should contact our customer service via email at orders@ultrasp.com before placing your order with us.

1.1 Buying products on our website


After placing an order with us, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.

We must receive payment in whole for the goods that you order before your order can be accepted. Once payment has been received by us, and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us.

1.2 Availability

All items are subject to availability. We will inform you as soon as possible, before accepting your order, if the goods you have ordered are not available.

1.3 Prices and Payment

All prices on the Ultrasp Ltd Website are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs. Please see the Shipping section in FAQS for current delivery costs and dates.

If your order is being dispatched to a destination outside the European Union (EU) then VAT will be deducted at the checkout stage and this will be shown on your invoice. If your order is being dispatched to a country which is a member state of the EU then the total price will include VAT at the current rate.

Please note Ultrasp Ltd  has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.

You must pay by debit, credit card or via Paypal at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. Before accepting your order, we will inform you if a product’s correct price is higher than that stated in your order and you may cancel the order.

1.4 Cancellation of Order

Under the Distance Selling regulations you have the legal right to cancel your order within 1 hour after the order confirmation. If you want to cancel your order, you need to notify us in writing at orders@ultrasp.com within 1 hour. Once you have notified us, any sum debited from your credit, debit card or Paypal account will be re-credited to your account as soon as possible and in any event within 14 days of your order.

1.5 Conditions for Returning Goods

You can return any item for a refund or exchange within 28 days of receiving your original order, as long as the item is in an ‘as new’ condition and returned with its original packaging. 

If you want to exchange for a different product, the price of the item must be the same as the price at which you bought the original product. We will send your replacement to the original delivery address. 

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.

If you want a different item that is different to the price at which you brought the original product, then you’ll need to return the unwanted item for a full refund and then place a new order.

We’ll refund the price you purchased your item at – this includes sale items. 

All goods will be inspected on return. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly preferably in the original packaging so that it can’t get damaged on the way back. You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging. 

In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28-day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

When returning an item, we recommend you obtain proof of postage, or send the product using recorded delivery. All products returned must be sent to our returns address using the Freepost address: 

RTZK-LSUH-HJYS, York House, Wetherby Road, York, YO26 7NH.

Please allow 7-10 days for the item to be received and processed.

All returns must be sent with a completed Returns Form which can be downloaded from the returns section of the website. Without this form we may not be able to process your return.

We try our best to make sure that we process returns within 10 working days of receiving them. If you’re entitled to a refund, we’ll refund you within 14 days from the day after we receive your products. If dispatching an exchanged item we will email you to confirm when we dispatch your products. If you haven’t received your order within 14 days of the email, please tell us in writing and we will send you a refund. We’ll refund you using the same method that you used for payment, unless we agree on using a different method in advance.


This is not intended to be a full statement of your rights under the distance selling regulations. Full details of your rights under the distance selling regulations are available from your local Citizen’s Advice Bureau or your Local Authority’s Trading Standards Office.

Shipping charges are not refundable.

1.6 Exchange

Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you. Please note we can only exchange an item for the same item in a different size. 

1.7 Faulty Goods

All items returned as faulty will be inspected and any items deemed subject to wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when emailing to receive your Returns Number.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.

1.8 Liability

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Nothing in these terms and conditions limits any statutory rights you might have as a consumer or our liability to you for any fraud, fraudulent misrepresentation, death or personal injury resulting from our negligence.

2.0 Information you provide

You confirm that all information supplied by you in using this website is true and accurate and that you have the legal authority to purchase goods or services using this website.

By accepting these terms and conditions, you authorise us to use, store or otherwise process any personal information which related to and identifies you to the extent reasonably necessary to provide the services which are available through our website.

2.1 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic and managerial procedures to safeguard and secure the information we collect online.

2.2 Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of the contract between us. While we accept responsibility for statements and representations made by our duly authorised agents and we will provide you with any variations from these terms and conditions to be confirmed in writing.

2.3 Jurisdiction

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

2.4 Privacy Policy

This privacy policy sets out how Ultrasp Ltd  uses and protects any information that you give Ultrasp Ltd when you use this website.

Ultrasp Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ultrasp Ltd  may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This Policy is effective from September 30, 2018.

2.5 We may collect the following information:

  • Name and Job title
  • Contact information, including email address
  • Demographic Information
  • Other information relevant to customer surveys and/or offers.

2.6 What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise this website according to your interests.

We do not store credit/ debit card details, nor do we share customer details with any 3rd parties.

2.7 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

2.8 How we use Cookies

A Cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the Cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering information about your preferences.

We use Traffic Log Cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A Cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

2.9 Links to other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

3.0 Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by sending an email to info@ultrasp.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by Law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of information held on you please write to info@ultrasp.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

3.1 Ultrasp Ltd Website Usage Terms and Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ultrasp Ltd  relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Ultrasp Ltd or ‘us’ or ‘we’ refers to the owner of the website, whose company registration number is 11546463. The Term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored for us for use by third parties. (See section 2.8).
  • Neither We nor any third party provide any warranty or guarantee as to the accuracy, time lines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You knowledge that such information and materials may contain inaccuracies or errors or the fullest extent permitted by the law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.  
  • This website contains material which is owned by or licensed to us. This material includes but is not limited to the design, layout, look appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks produced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for you convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

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We never pass details on to third parties, for more information about our privacy policy and how we handle data click our privacy policy in the footer.

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